State Farm® Insurance Agent Tracy Williams

"I’ve wasted plenty of time speaking with this local agent. I’ve been ridiculed, laughed at and called a liar. I am not calling you again just to be told there is nothing you can do and it’s not your fault that my claims were filed incorrectly. I am filing a complaint with the Texas dept of insurance because I refuse to be treated as such. These people need training in customer service because it is horrible. FYI. I can hear when you place the call on speaker and people in the background are laughing and scoffing. 100% unprofessional"

"This State Farm agency is a joke. After not looking into my accident where I was not at fault, me calling and emailing multiple times and always getting the run around and no straight answer to any of my questions, they then made me pay my $500 deductible when I was hit by an uninsured driver (and my uninsured driver deductible is only $250) they are now trying to cancel my insurance with only 2 weeks of notice. Go anywhere besides here because they will cheat you."

"Updated review for April 2022: Liberty, Tx and surrounding towns, if you want some awesome as heck people to help you with insurance needs...please go to Tracy Williams State Farm office in Liberty Texas. Once more I needed a new and this time I was in a serious time crunch and MORGAN seriously is the bomb dot com! She responds so quickly and is fast and very patient, I can't thank her enough. Hannah is a sweetheart to, she helped me when Morgan was unavailable at the time. Thank you state farm, if I could give 23 stars out of 5 I would! April 2021 Review: So coming from Houston, then Beaumont and now to the Liberty area we have always had SF. Tracy's office is seriously the best one I have given my business to. Morgan has always been a huge help and I just called today and Erika was very professional and helped me very quickly without making me feel rushed or pushed off. I needed my flood insurance policy and she emailed me with about 5 minutes of our conversation. I just wanted to give this review to say thank you and keep up the good work. There was a young man which I don't remember his name but during covid19 and everything being shut down he was also awesome. Thank you SF Tracy Williams team!"